Terms of service

Acraft is provided by Chill Studio (a SARL with a share capital of €100, registered in France, RCS Tours 882 379 613, registered office Le Vigneau, 37240 Manthelan, France), referred to as “we”. These terms form the agreement between us and the business that creates an account (“you”). By creating an account or using Acraft you accept them, together with our data processing terms.

Acraft helps trades and field-service businesses manage enquiries, clients, jobs, schedules, quotes and invoices. It is for businesses only: you must be at least 18 and use the service for your trade or business, not as a consumer. You are responsible for your account, your team’s access and keeping your password safe.

You own the data you put into Acraft, including your clients’ details, jobs, quotes and invoices. You give us permission to store and process it to run the service for you.

You are responsible for having a lawful reason to hold your clients’ personal data and for telling them you use Acraft. For that data we act as your processor under our data processing terms; see also the privacy notice.

Acraft can draft quotes, notes and schedules from text, photos, documents and recordings you provide. A draft is a suggestion. Prices the AI estimates or finds on merchant websites can be wrong or out of date. Check every line, quantity, price and tax rate before you send it. You remain responsible for the quotes and invoices you send, including the legal wording they carry for your clients (such as cancellation rights).

To draft, we send the content you submit to AI model providers who process it for us, listed on our sub-processor list. They are not permitted to use it for their own purposes.

When you send a quote that the AI drafted, we keep an anonymised copy of the brief, the draft and the final quote to improve our own models, including training or fine-tuning them on this material.

• Before it is stored we remove your clients’ names, companies, emails, phone numbers and addresses, your site addresses and your team’s names. Anonymisation is automatic and may miss details typed in free text.
• The copy is kept for improving our service, not sold and not shared with other customers as is.
• You can opt out at any time in your workspace settings or by writing to chill.studio.dev@gmail.com. We then stop recording your quotes and delete the copies we hold for your workspace.

• Do not use the service for anything unlawful or to send misleading quotes or invoices.
• Do not upload content you have no right to use, or malware.
• Do not try to break, overload or reverse-engineer the service, or access another account.

If your plan has a fee, it is shown when you subscribe and charged in advance for each billing period. A free trial ends without charge unless you subscribe. Plans renew automatically; you can cancel at any time from the billing settings and the plan then runs to the end of the period you paid for. Fees already paid are not refunded, except where the law requires or we end the service ourselves, in which case we refund the unused part. Prices exclude VAT. UK businesses are billed without VAT under the reverse charge and account for it themselves.

We work to keep the service running but cannot promise it is always available or free of errors. We may change features and will give reasonable notice of changes that harm you.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.

Otherwise, we are not liable for lost profit, lost business or indirect loss, and our total liability for anything connected to the service is limited to the fees you paid in the 12 months before the event.

You can close your account at any time from the settings. We may suspend or close it if you break these terms, giving notice first unless the breach is serious. Export your data before closing (settings, export): your invoices are your accounting records and you must keep them. On closure we delete your data straight away from the live service and from backups within 30 days, except our own billing records that tax law requires us to keep.

These terms are governed by the laws of England and Wales and its courts have jurisdiction. If we change them materially we will tell you at least 30 days before the change applies; you can close your account before then. Contact: chill.studio.dev@gmail.com. Publisher details are in the legal notice.